Job Post – DOE 2018

Job Post – DOE 2018

Job Description, Department of Education

(full description)

Please send inquiries to Tom Patterson at

This title is in a Civil Service competitive class that is subject to examination.  Position is only open to applicants who are permanent as Administrative Education Analyst, or permanent in an equivalent title that is eligible for 6.1.9 to Administrative Education Analyst, or candidates who took the most recent Administrative Education Analyst Civil Service Examination.


Position Summary:  The Director of Operational Support oversees the coordination of resources and management of all matters related to the Division of Operations that impact the schools, students, and families served by the respective Field Support Center (FSC). The Director will work cross-functionally with the senior leadership of the FSC, senior leadership from the Division of Operations, School Readiness and Summer School Planning teams, Space Management Group (SMG), Division of School Facilities (DSF), School Construction Authority (SCA), Office of Pupil Transportation (OPT), Public School Athletic League (PSAL), Office of School Food (OSF), Office of Legal Services (OLS), and the Division of Early Childhood Education (DECE). The Director of Operational Support informs programs, policies, and process improvements related to the provision of operational support services to schools served by the FSC. Performs related work.

Reports to: Field Support Center Executive Director and the Executive Director of Field Support, Division of Operations on the implementation of Central policy and professional development.


Key Relationships:  The Director of Operational Support works closely with the FSC Team and the various Central offices that manage the operational policies and procedures around the Division of Operations, the School Construction Authority, and the Division of Early Childhood Education. The Director will work with internal and external stakeholders to ensure that equitable operational supports are provided to all schools served by the FSC.




Oversight of the Provision of Operational Support Services


  • Oversee the seamless delivery of quality operational support services for schools served by the Field Support Center; manage the cross-functional coordination of operations team members at the FSC and other content-area experts within the FSC.
  • Identify operations resources required to address issues identified by the FSC staff, and coordinate delivery of this support.
  • Encourage schools to develop or work with existing school wellness councils to monitor school nutrition and physical activity policies and practices. Support Principals in FSC regarding PSAL opportunities.
  • Foster partnerships between schools and the Office of School Food and Office of School Wellness to assist schools in participating in various available Federal school meal programs.
  • Liaise with Central offices pertaining to summer school planning, instructional time policies and school calendar changes, the Space Management Group, Division of School Facilities, School Construction Authority, Office of Pupil Transportation, Office of School Food, Public School Athletic League, and the Division of Early Childhood Education.
  • Liaise between the Office of Legal Services (including the Office of Compliance Services), the Division of Operations, and FSC staff.


Logistical/Planning Support


  • Working with the School Construction Authority (SCA), manage all school-related logistics across the FSC around the PCB lighting replacement project, including parental notification, school-based protocol meetings, relocation of impacted afterschool programs, etc.
  • Ensure that the selection of summer school sites and the appropriate placement of NYC’s Department of Youth and Community Development (DYCD) summer and afterschool programs is made in support of the NYC afterschool program expansion.
  • Collaborate with the Board of Elections to ensure that school operations can continue while polling activities take place during school days.
  • Provide support to school principals regarding instructional time policies and the calendar change request process.
  • In partnership with the Division of School Facilities and various external City agencies, oversee sustainability and organic initiatives across the schools served by the FSC.
  • Ensure that all school readiness walkthroughs are completed prior to school openings.
  • Assist the Space Management Group and principals to coordinate and communicate around school governance issues and escalations.
  • Work across the FSC to ensure that appropriate crisis support plans are in place to assist school communities as needed.


Qualification Requirements:



  1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or a closely related field, and two (2) years of satisfactory full-time professional experience in budget administration, economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; educational, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program  planning/administration,  labor market research, economic planning, fiscal management, or a related area, for educational program(s) and/or institution(s), 18 months of which must have been in an executive, managerial, administrative or supervisory capacity.  Supervision must have included supervising staff performing professional work in the areas described above; or
  2. A baccalaureate degree from an accredited college and four (4) years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative or supervisory experience described in “1” above.




  • Cross-functional knowledge of issues, policies and programs related to operations, school readiness, space management, school facilities (through both DSF and SCA), Public School Athletic League, Office of Pupil Transportation, and Office of School Food.
  • Management experience in supporting schools from a central or field perspective.
  • Demonstrated experience in supporting organizational change.
  • Interpersonal and communication skills required to cooperatively work with Central and FSC staff.
  • Internal candidate preferred.


Salary: $120,098+


Please send inquiries to Tom Patterson at


Applications will be accepted through August 29, 2018 until  3:00 p.m.

The filling of all positions is subject to budget availability.



It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at

Please send inquiries to Tom Patterson at


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