"Beyond the Buzz: Listening for Understanding in the Age of AI" Presenters: Donald James, EdD and Brett Roer Session Description: In a world increasingly shaped by artificial intelligence and emerging technologies, how do school leaders preserve the human art of listening—while embracing the digital tools that can enhance it? This
“Beyond the Buzz: Listening for Understanding in the Age of AI”
Presenters: Donald James, EdD and Brett Roer
Session Description:
In a world increasingly shaped by artificial intelligence and emerging technologies, how do school leaders preserve the human art of listening—while embracing the digital tools that can enhance it? This session invites principals to explore how AI-powered platforms, data analytics, and conversational technologies can deepen our understanding of students, staff, and communities.
We’ll unpack how “listening” is evolving—from traditional face-to-face interactions to intelligent systems that detect sentiment, surface hidden trends, and personalize communication. Participants will engage in hands-on scenarios, reflect on ethical implications, and leave with practical strategies to use technology not just to hear—but to truly understand.
Conference Description: The 2025 CSA Leadership Conference takes place on November 1, 2025 at the New York Hilton Midtown. This year’s theme: Union Strong-Future Ready, is focused on harnessing the strength of your union membership and all it has to offer with those tools vital for your work-life balance. Join your colleagues in educational leadership for a day of solidarity with your union family. Foster your professional growth and network with leaders from across New York City.